- making calls and respond to customer’s emails.
- Management and resolve customer complaints.
- identify and escalate issues to supervisors.
- Research required information using available resources.
- Research, identify, and resolve customer complaints using applicable software.
- Document all call information according to standard operating procedures.
- Recognize, document, and alert the management team of trends in customer calls.
- Follow up customer calls where necessary.
- Adhere to defined procedures, standards and performance expectations.
Good Communication Skills.Good understanding of computer systems, mobile devices and other tech products.Excellent command of English.Bachelor's degree.Problem-solving skills.Time Management.Clear military status.Logical thinker.