Job Purpose:
Ensure the integrity, confidentiality and high availability of Network infrastructure including Network Security across all EasyCash Environments to provide the maximum performance and to meet the defined SLA.
Duties:
- Ensure the running of EasyCash Network security infrastructure smoothly including configuration, monitoring & troubleshooting of (Microtek and CISCO Routers and switches) and Fortinet Firewalls and any new technology to be decided later.
- Configure and maintain all PCI rules -For Network and security devices for EasyCash PCI Scope.
- Provide and solve L3 level Support & networking complex problems.
- Manage the contracts with external vendors and integrators.
- Ensure coverage of all factors that might affect the network and security areas and that the security equipment is installed at the precise network location.
- Maintain backup configuration in a timely manner.
- Prepare and update all documents related to NOC, LAN, WAN & NSP Network infrastructure including HLD, LLD Diagrams.
- Ensure accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes.
- Share across the network team and enable best practice by involving them for any new configuration or activity in EasyCash office, Staging and Production sites.
- Support and take ownership of any new networking projects.
- Support the team with knowledge sharing, via knowledge base communications (emails, how-to guides etc.) and contribution at team meetings.
- Ensure tickets’ SLAs and KPIs are achieved.
- Ensure escalation procedures, policies and working practices are adhered to. Including following up with Network and Telecom suppliers for any new solution or troubleshooting required.
- Ensure all records relating to Service Requests, Incidents, Problems and Knowledge Management are completed accurately and within an agreed time frame.
- Adhere to EasyCash’s information security practices and policies.
- Report events and disturbances jeopardizing security.
- Review and apply the best practices related to PCI-DSS & other Security Framework applied by the Network team.
5+ years of experience in a similar role Bachelor’s degree in engineering, computer science or IT Discipline. Vendor specific certifications like F5, Palo alto, FortiGate are a big plus. Fin-tech background is a plus. Extensive knowledge in documentation and designing. PCI-DSS background is a plus. Knowledge in Microtek and CISCO routers and switches is a plus. Solid Experience with FortiGate / FortiNet Excellent problem-solving and communication skills.