Lead and manage the team and activities for IT Operations at OQ8, under delegated authority from VP, IDS & Facility as owner of IT Operations standards & solutions for OQ8, through:

Lead the Help Desk and End User Support

Lead the IT Service Management

Lead the IT Infrastructure & Cloud

Lead IT Back office & Demand

Lead SAP support services

The position will act in accordance with the OQ8 s Mission, Vision, Values & Strategies, as well as, policies, guidelines and standards, supported by an IT Technology platform, HSE standards, Omani s government & other legal justifications, and best international practices in consonance with national objectives.

Main Accountabilities:

• Manage day-to-day IT operation services
• Ensure that transitioned services have been developed to meet Operational and Service Level Requirements
• Monitor, measure, report and review current performance of services and components in the enterprise IDS environment and ensure IDS capacity meets business needs
• Maintain a single source of consistent information on all IDS services delivered to the business Units / functions (active and dormant services)
• Plan, direct and coordinate operations of the Service Desk and End User Support for OQ8
• Assess and evaluate change requests and ensure proposed changes are implemented with minimum disruption of services being delivered
• Plan and oversee the successful roll-out of IDS service changes into the live environment
• Ensure Configuration Items are identified, accounted, reported, verified and audited.
• Manage and support live application & database technical environment on a day-to-day basis
• Implementation, operational management and ownership of all technical security areas
• Enforce information security procedures & compliance across IT systems & services
• Ensure that practices and procedures are in place to recover technology infrastructure in the event of a disaster
• Oversee the successful roll-out of IT operations projects
• Manage service providers and monitor SLA compliance to ensure effective service delivery and timely resolution of operational issues.
• Prepare and present regular IDS performance reports covering service levels, incidents, capacity, risks, and improvement actions.
• Manage IDS demand, portfolio planning, and technology roadmap execution in alignment with business priorities and enterprise architecture.
• Oversee IDS back-office operations, budget management, procurement, contracts, and financial governance.
• Oversaw daily SAP operations, addressing system issues promptly to minimize business disruption
• Lead and govern SAP support services to ensure reliable, secure and business-aligned service delivery.

Key interactions

• Internal: all OQ8 Functions
• External: Staffing specialized Contractors, Vendors & Suppliers

Notable working conditions: office-based environment with intensive computer screen use and occasional visits to operational sites.

Desired Candidate Profile

• Bachelor s degree in IT, computer science, Engineering or relent field.
• 14 years of relevant experience
• Experience in IT Operations (systems analysis, networks, Data Centre, IPT, MS, platforms, tools and technologies relevant to infrastructure development inclusive of 5 years experience in a similar IT environment within a large industrial organization, preferably in the Oil and Gas industry)
• Experience of leading cross functional teams delivering IT service and managing IT service
• Experience of working with multiple third-party vendors
• Proven experience in managing SAP application support, IT service delivery, demand management, project portfolios, and vendor-managed services.
• Strong experience in budgeting, procurement, contract management, and governance within a complex enterprise environment.
• Exposure to SAP S/4HANA, SAP SuccessFactors, SAP Fiori, SAP BTP/CPI, and enterprise application ecosystems is highly desirable.
• People Leadership / People Management
• Effective communication and interpersonal skills
• A highly analytical and strategic thinker
• Ability to manage and direct activities of others in a multi-project environment
• Ability to build, maintain and extend relationships across the organization
• A strong entrepreneurial flair and commercial acumen
• Ability to perform business and process analysis
• Understanding and experience in administration of large scale networks
• Excellent problem-solving, Analytical and organisational skills
• Proficiency in M/S Office.
• Projects management
• QA / QC Knowledge.
• Contract Administration (Development / Review).
• Structured System Analysis, System Design
• HP networks, Cisco networks.
• Strong knowledge of Data Centre & advanced technical infrastructure skills
• Excellent Project management skills
• Working knowledge of best practices in information technology management and ability to work to a high degree of accuracy
• SAP AMS Vendor Management & SLA Governance
• Budget Planning, Financial Control & Cost Management
• Procurement, Contract & Commercial Management
• Demand Management & Portfolio Governance

Preferred certifications: Industry certification in IT infrastructure (e.g. CCNP, AWS, CompTIA, DCDC, MCSE, etc.), IT Service Management (e.g. ITIL, etc.)