Shangri-La Barr Al Jissah Resort, Muscat
Muscat, Sultanate of Oman
Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La’s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, a wide variety of recreational facilities, and a spa with 12 treatment villas.
Summary
The Minibar Attendant at Shangri-La Barr Al Jissah, Muscat, is responsible for maintaining the stock, cleanliness, and functionality of minibars in guest rooms. This role involves daily restocking, inventory management, and ensuring that all items are presented to meet the luxury standards of the hotel.
Key Responsibilities
- Restock minibar items daily or as needed based on consumption, ensuring all products are fresh, in-date, and correctly priced.
- Monitor inventory levels, report shortages, and place orders with the purchasing department.
- Clean and sanitize minibar units, ensuring they are spotless and the items inside are arranged attractively.
- Check for and report any maintenance issues like broken equipment or damaged units to the appropriate department.
- Inspect minibar items for quality, ensuring they meet the hotel's standards of luxury and presentation.
- Rotate stock to minimize waste and ensure product freshness.
- Ensure accurate recording of all minibar consumption for billing purposes, aligning with the hotel's property management system (PMS).
- Handle guest queries or disputes related to minibar charges with professionalism.
- Monitor minibar usage to prevent unauthorized consumption or tampering.
- Report any discrepancies or suspicious activities to the security or management team.
Requirements
- At least 1 year of experience in a customer service role, preferably within the hospitality industry.
- Familiarity with hotel operations, particularly housekeeping procedures, is preferred.
- Excellent communication and interpersonal skills with a guest-oriented approach.