Shangri-La Barr Al Jissah Resort, Muscat
Muscat, Sultanate of Oman
Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La’s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, a wide variety of recreational facilities, and a spa with 12 treatment villas.
Summary
he Housekeeping Order Taker at Shangri-La Barr Al Jissah, Muscat, plays a pivotal role in ensuring guest satisfaction by managing and coordinating all housekeeping requests efficiently. This position involves taking, processing, and following up on guest requests via telephone or other communication systems to maintain the high standards of cleanliness, comfort, and luxury expected by our guests.
Key Responsibilities
- Receive and record guest requests for housekeeping services through the hotel's communication system.
- Prioritize and dispatch orders to the appropriate housekeeping staff, ensuring timely service delivery.
- Maintain clear, professional communication with guests, providing accurate information about services and estimated times for service completion.
- Act as a liaison between guests and housekeeping staff, ensuring all requests are understood and met to the guest's satisfaction.
- Coordinate with various departments (like maintenance, room service, or front desk) to fulfill complex guest requests that go beyond standard housekeeping duties.
- Monitor the progress of ongoing requests, ensuring they are completed within the promised time frame.
- Keep detailed records of all requests, actions taken, and feedback for quality control and continuous improvement.
- Use property management systems (PMS) to log service requests, track completion status, and manage daily housekeeping operations.
- Regularly check on the quality of service provided, gather feedback, and suggest improvements to enhance guest experience.
Requirements
- At least 1 year of experience in a customer service role, preferably within the hospitality industry.
- Familiarity with hotel operations, particularly housekeeping procedures, is preferred.
- Excellent communication and interpersonal skills with a guest-oriented approach.