Role Statement

Lead and Manage Application support team, production issues, projects and changes. This individual will apply proven communication, analytical and problem-solving skills to understand the business requirement and help identify, communicate and resolve systems issues in order to maximize the benefit of IT systems investments.

• Should manage and lead a team for managing following Delivery Channel:IVR
• ATM/CDM/FFM
• MFK
• Switch
• HSM
• Instant Card (Debit) Issuance
• Credit Cards Systems viz CMS and related application

Key Objectives

• Implementation of new machines across the ahlibank banking network from Application side.
• Ensuring prompt, efficient and effective Analysis of the problems reported by the users.
• Ensuring the successful and timely resolution of the reported problems.
• Ensuring the successful training given to the users and to the IT Operators.
• Ensuring the successful recording of the issues and resolution provided.
• Interacting and follow-ups with the vendors on problems and enhancement reported to the vendors.
• To assist in understanding and analyzing the day to day problems faced by the end users of the systems.
• Advise on interface testing and certification.
• Advise on system integrity between banking and other system like Core Banking, Middleware etc.
• Supervise maintenance and upgrade of proprietary software applications.
• To provide advice and support to users on the most appropriate software packages and applications to meet business needs.
• To deliver training to users in software applications.
• Prepare manuals for operators and users.
• Advice in implementing changes required by users & software vendors.
• Lead/Manage support Team.

Candidate Specifications

• Bachelor degree in the field of computer science or equivalent.
• 10 - 15 Years of Experience in IT and specifically on managing Cards, ATM/ FFM/ CDM and Switch.