About the Company

Silal is an innovative, privately funded venture that will bring world-class wholesale, cold storage, retail, and customs and testing facilities to support Oman’s growing food industry in the rapidly expanding Khazaen Economic City, 30 minutes north of Muscat.

We are seeking an experienced CEO to lead 500,000 sqm facility, which opened its doors on the 29th of June 2024.

Key Responsibilities of the CEO will be to:

General

• Lead and shape Silal business plan and long-term strategic direction.
• Manage and oversee marketing, lettings, operations and FM management services to the company.
• Act as the Company Representative managing relationships with the stakeholders, funders, tenants, contractors and advisors.
• Management of direct line reports: include Commercial Manager, Operations Manager, Finance Manager, Administration Manager, and Facility Manager.
• Provide monthly/quarterly operational progress reports to the Company Board in an agreed form, and seek approvals and consents as required.
• Arrange and attend all Board meetings.
• Identifying and lead growth opportunities – focusing on expansion and revenue optimization.
• Manage and liaise with contractors, subcontractors, and consultants (project management, design, and supervision consultants for expansion purposes)
• Set targets and ensure achievement of strategic objectives and departmental KPIs.
• Monitor and analyse KPIs to track progress and drive improvements and share regular reports with the board to assess the performance.
• Implement best practices in market operations, logistics, and supply chain to ensure efficient market operations and evaluate service providers’ performance continuously.
• Develop risk register and ensure effective risk mitigation and monitoring.
• Foster a high-performance culture in the organisation.
• Manage stakeholders' relationships and create good rapport with the public.
• Represent Silal with government bodies/committees.
• Facilitate the work of governmental and private agencies working in the market and raise the level of cooperation and coordination with them (Customs/Agriculture/testing labs/Barka Municipality etc).
• Support in manpower planning and lead the recruitment as required.

Policies and Procedures

• Develop and implement operational policies and procedures related to HSE, ESG, legal, HR, procurement, etc.), as well as those required under the financing agreements and arrangements with the Municipality; and ensure compliance by the Company with all agreed policies.
• Develop the rules and regulations of the market and convey them to stakeholders.
• Prepare and implement operational crises management plans.
• Act as the main contact for the operational phase; develop and implement Operational procedures for routine communications between key stakeholders; develop and implement procedures for the monitoring of business processes, subcontracts and tenancy agreements; develop and implement procedures for the communication of serious untoward incidents or accidents; develop and maintain a business continuity plan.
• Attend any good faith discussions between stakeholders to mitigate or resolve potential disputes.

Leasing and Marketing

• Develop and implement a tailored marketing and letting strategy, in conjunction with the Commercial Manager and Operations Manager, that will optimize unit occupancy level and achievable rents.
• Identify new customers to fill unit voids.
• Proactive tenancy management.
• Adapt to changes market needs and propose changes to the Board.
• Facilitate key events and workshops to create new partnerships and enhance market positioning through CSR initiatives.

Facilities Management

• Establish and oversee a robust mobilization programme to ensure a smooth transition to the operational phase, setting up of any servicing or subcontracting arrangements, policies and procedures, and timely close-out of any snags or construction phase issues.
• Develop and implement a facilities management strategy that is in line with best practices meets tenant expectations, maximize facility uptime and optimises fabric and component lifespan.
• Manage and monitor performance standards ensuring are met with transparent reporting.
• Oversee customer service and feedback measures to identify areas of improvement and development.
• Develop a cost effective, safe and compliant lifecycle and asset management procedure in conjunction with the FM services subcontractor(s).
• Arrange, review and maintain the required operational insurances.

Commercial Support

• Establish and manage company financials in line with IFRS standards, develop budgets, forecasts, and financial reports to drive profitability and return on investment.
• Approve company payments within authorised limits.
• Manage tenant payments and review or amend tenancy agreement terms with legal and commercial advice.
• Develop a shareholder report on a quarterly basis.
• Manage ad-hoc technical, commercial and legal expertise as required by the Board.

Health and Safety/Sustainability

• Develop and implement robust health and safety procedures, audits and assessments to ensure the prioritisation of the safety and wellbeing of all site users
• Implement comprehensive injury, accident and near miss reporting across all users of the site.
• Enforce safety protocols to maintain a safe working environment for employees, tenants, and service providers.
• Develop Environmental, Social and Governance targets in conjunction with the Company shareholders, report on agreed performance measures and identify opportunities to improve on a yearly basis.
• Lead efforts to achieve external recognition or accreditation for the company’s ESG performance.

Ad Hoc

• Perform other duties as assigned by the Board of Directors.

Qualifications & Experience

• Bachelor's degree in business administration or related field (MBA preferred)
• Minimum 10 years in a senior management role.
• Proven experience in central market management, logistics management, retail or a similar role.
• Has had P&L responsibility.

Skills

• Exceptional leadership and communication skills.
• Strong decision-making capabilities.
• Excellent networking and crisis management skills
• Excellent organisational and multitasking abilities.
• Strong analytical and problem-solving skills.
• Ability to motivate and manage teams effectively.
• Proven track record in team building and development.
• High ethical standards and integrity.