- Support all helpdesk calls and help users to solve their problems reported, documenting and update problems and solutions as required
Monitor the operation and security of all computer hardware and software to ensure a smooth operation
- Maintain an accurate inventory for hardware and software to maintain an organized environment
- Respond to enquiries from users and help those resolve their problems
- Coordinate with the suppliers to solve complains and reports
- Maintain all users’ access request and authorizations as per the standard
- Follow company policies related to security and operation of computer system to ensure business safety and integrity
- Ensure that all end users are well trained in the different systems so all the applications are utilized efficiently
- Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
- Comply with the hotel environmental, health and safety policies and procedures
Skills
Understanding Hotel Operations
Planning for Business
Understanding Differences
Customer Focus
Effective Communication
Teamwork
Supervising People