• Work in close cooperation with the Kitchen and Stewarding as well as the Outlet Cashiers to ensure a smooth running operation


• Conduct regular training sessions with the assigned team in line with the departmental SOP’s 


• Monitor duty schedules for the respective team


• Ensure the proper appearance and grooming of assigned Employees


• Work towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours


• Handle the welcome of arriving Guests and their seating through the Hostess and take over, if she is not available


• Maintain a professional and friendly relationship with the Outlet patrons to ensure their well-being


• Familiar with the Outlet’s menu, promotional activities and other relevant issues concerning the outlet and the Hotel


• Contribute to meet and maximize the monthly revenue budget for the respective outlet


• Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment


• Comply with the hotel environmental, health and safety policies and procedures

Skills

Understanding Hotel Operations

Planning for Business

Understanding Differences

Customer Focus

Effective Communication

Teamwork 

Supervising People

Supervising Operations

Adaptability

Drive for Results