YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

YOUR TASKS:

• Identifying and meeting customer needs. Acts to establish a long term business partnership with internal and external customers.
• Develop proposals and sales plans that support increased sales from targeted prospects.
• Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner.
• Manage the days tasks and duties effectively whilst ensuring that relevant KPI targets are met.
• Make decisions within the scope of the position i.e. appropriate allocation of prospect to Business Channels.
• Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style to the needs of others.

YOUR PROFILE:

• Excellent verbal communication skills and interpersonal style.
• Excellent personal presentation, grooming and hygiene.
• Excellent organizational skills, including ability to prioritize workload.
• Proven ability to work under pressure in a fast paced, time sensitive environment.
• Good understanding of DHL Network.
• Passion to provide excellent Customer Service.
• Right first time philosophy.
• Excellent knowledge of both Microsoft Word and in particular Excel and Access.