Role purpose:

Vodafone is Oman’s latest Network Operator. The presence of Vodafone in Oman will contribute to the development of all sectors, including the economic and educational sectors, and in line with Oman Vision 2040.

Our purpose is to ‘Connect for a Better Future ‘which underpins everything we do. Our solutions will positively impact society as we connect everyone in Oman for a better future. What we offer are market-leading customer experiences and innovative digital services.

We are looking for energetic self-starters to work in this 100% Omani owned, positive collaborative start-up environment, where key talents will create Oman’s happiest workplace. We are looking for individuals with an entrepreneurial mindset who get excited by challenges and constant change and truly want to positively impact the lives of our customers and the people of Oman.

As a platform lead you will be managing all platform running on Hybrid cloud platform using DevOPS & agile ways of working. With overall responsibility of end-to-end Event, Incident, performance, release & change management of Vodafone Oman’s mission critical platforms including:

• Liaison with all partners technical leads, Spocs, architects, various NOC’s, suppliers, and Managed Service partners to achieve highest service availability and best customer experience.
• Bring in continual service improvement and enhancement, with highest quality through Automation. Managing, monitoring, and achieving the set KPI’s, SLAs for Technology Operations like Best Network & Service Availability, zero incidents caused by change etc.

Key accountabilities and decision ownership:

• Responsible for restoring all critical incidents impacting or degrading services of Vodafone Oman, as early as possible and maintaining maximum Network & Service availability.
• Manage unplanned interruption and disruptions to Vodafone IT, network, and services.
• Ensure proper service, functional and regression testing of all release and changes in lower environment before deploying in production.
• Ensure CI/CD & GitOPS is followed for all releases and changes.
• Responsible for Maximum utilization of OSS tool capabilities & small, scripted automations for effective and efficient operation.
• Ensuring proper vendor and supplier engagements for seamless service delivery through Stringent Governance.
• Lead a Team of technical subject matter experts from each platform domain.

Core competencies, knowledge, and experience:

Business Competencies:

• Uses a range of research and data analysis techniques to identify changes in the operating environment that have a direct impact on service, customer, business.
• Translates data into insights that identify opportunities and highlights threats to the business.
• Be able to work independently and must have prior knowledge on how to manage, escalate and resolve telecom and IT technology issues in a management service context.

Functional Competencies:

• E2E understanding of Mobile Network & IT application services, service flows for a Telecommunication service provider.
• Detailed Understanding of Network and IT KPIs, KQIs and e2e service flows.
• Experience in OpenShift Component services in Compute, Storage, Networking, and monitoring of applications.
• Able to perform administration of hybrid cloud environment, Configuration of HA/DR.
• Ability to make decisions outside of established procedures but within a policy framework.
• At least 10 years work experience in similar technology operations Managed Services environments or similar DevOps environments.

Key Job indicators:

• Proactively Identifying Opportunities for automations, RPAs, and implement them through best possible option to deliver error free automation.
• Development and implementation of OSS architecture and stack for VF Oman.
• Compliance to ITIL, ETOM processes and agile ways of working.
• Interpret complex technical information on networks/services (Telecom and IT) and effectively communicate to both non-technical and technical personnel by both written and verbal means
• Maintains and updates documentation relating to services offered Provide reports, statistics and KPI dashboards as per agreed timelines and scope.
• Platform & application availability > 99.9%
• Faster resolution of P0 /P1 incidents as per set and agreed SLAs.

Must have technical / professional qualifications:

• Bachelor’s Degree in Engineering or Information Technology from a recognized university or equivalent
• Experience in Digital operations & Agile ways of working.
• Understanding of Hybrid Cloud and Virtualized network Environment, Redhat open shift, open stack, CNFs, VNFs, Kubernetes
• Good understanding of Online chagrining system, functions and service catalogue and rating group management.
• Strong underrating of 4G, 5G, EPC, BSS, ERP, APIGW, and their integrations using TM Forum API.