Position Overview:

We are seeking an experienced and detail-oriented Operation Supervisor to oversee the daily operations of our branch. The ideal candidate will be responsible for managing and coordinating operational activities, providing training to staff, ensuring compliance with company policies and procedures, and delivering exceptional customer service.

Key Responsibilities:

• Supervise and coordinate daily operational activities to ensure smooth and efficient branch operations.
• Provide training and guidance to staff on operational procedures, customer service standards, and company policies.
• Develop and implement daily checklists for branch operations, including tasks related to income revenue monitoring, attendance tracking, leave management, overtime approval, and staff scheduling.
• Monitor and analyze branch performance metrics, including revenue, productivity, and customer satisfaction, and take appropriate actions to achieve targets and improve efficiency.
• Handle customer complaints and queries in a timely and professional manner, striving to resolve issues and enhance customer experience.
• Maintain accurate records of operational activities, including financial transactions, inventory management, and employee performance.
• Collaborate with other departments and management to implement process improvements, streamline operations, and achieve organizational goals.
• Ensure compliance with company policies, procedures, and regulatory requirements at all times.

Skills

Qualifications:

• Bachelor's degree in business administration, management, or a related field (preferred).
• Proven experience in a supervisory or managerial role, preferably in a retail or service industry.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire team members.
• Excellent organizational and time management abilities, with a keen attention to detail.
• Proficiency in Microsoft Office applications and other relevant software systems.
• Ability to work effectively in a fast-paced environment and adapt to changing priorities.
• Knowledge of operational best practices, customer service principles, and regulatory compliance requirements.
• Effective communication skills, both verbal and written.