- Receive request by Internal program and solve the request by priority.
- Work on the call remotely or move to help the user physically if needed.
- Participate in team meeting to manage upgrading\deployment any requested software.
- Provide investigation, diagnosis, resolution and recovery for hardware/software problems as applicable.
- Provide basic network troubleshooting, when unable to resolve, escalate to second level support either inside Mantrac or with the ISP directly.
- Manage service requests, software installations, new computer setup, upgrade, etc.
- Basic Hardware replacement using the available items in IT store
- Maintaining the inventory by checking and update the inventory with all computer and user's details.
BSc/BA in IT, Computer Science or relevant field.Hands-on experience as an IT Help Desk Rep. or similarFluent English Language proficiency.Basic understanding of CCTV, Access Control, Intrusion and Networks.Strong written and verbal communication skills.Strong personality; maintaining order and dealing with confrontation.