Key Responsibilities:

1. Customer Service & Transactions

• Handle buying and selling of foreign currencies as per approved exchange rates.
• Provide accurate information on rates and charges to customers.
• Ensure customer transactions are processed quickly and efficiently.
• Maintain a professional and courteous approach while dealing with customers.

2. Cash Handling & Security

• Ensure sufficient cash is available at all times to meet daily transaction requirements.
• Ensure accuracy in counting, verifying, and balancing cash.
• Safeguard cash and currencies in compliance with security procedures.
• Deposit excess cash in the bank as instructed.

3. Compliance & Regulatory Adherence

• Strictly follow AML policies, KYC norms, and company compliance guidelines.
• Report suspicious transactions to the Compliance Officer & Branch In-Charge.
• Ensure all documents and customer IDs are verified and recorded as per regulations.

4. Operational Efficiency

• Accurately record all transactions in the system.
• Reconcile daily transactions and balance cash at the end of the day.
• Assist in preparing daily reports for submission to the Branch Manager

5. Teamwork & Support

• Support colleagues in branch operations when required.
• Participate in training sessions to stay updated with new policies, products, and regulatory requirements.
• Maintain discipline and professionalism within the branch.

Desired Candidate Profile

• Handle buying and selling of foreign currencies as per approved exchange rates.
• Provide accurate information on rates and charges to customers.
• Ensure customer transactions are processed quickly and efficiently.
• Maintain a professional and courteous approach while dealing with customers.
• Ensure sufficient cash is available at all times to meet daily transaction requirements.
• Ensure accuracy in counting, verifying, and balancing cash.
• Safeguard cash and currencies in compliance with security procedures.
• Deposit excess cash in the bank as instructed.
• Strictly follow AML policies, KYC norms, and company compliance guidelines.
• Report suspicious transactions to the Compliance Officer & Branch In-Charge.
• Ensure all documents and customer IDs are verified and recorded as per regulations.
• Accurately record all transactions in the system.
• Reconcile daily transactions and balance cash at the end of the day.
• Assist in preparing daily reports for submission to the Branch Manager
• Support colleagues in branch operations when required.
• Participate in training sessions to stay updated with new policies, products, and regulatory requirements.
• Maintain discipline and professionalism within the branch.