• Provide day-to-day operational support for the NGFW environment, including health checks and monitoring
• Troubleshoot firewall and network security issues; investigate and resolve connectivity, security, and performance problems
• Manage and implement firewall policy/rule changes per approved change management processes
• Support NGFW lifecycle planning — upgrades, refreshes, capacity and performance reviews
• Coordinate with the NGFW OEM/vendor on technical support cases and escalations
• Work closely with the client's IT, network, cybersecurity, and operations teams
• Maintain technical documentation, incident records, and status reporting

Desired Candidate Profile

• Experience in oil & gas, utilities, or other critical infrastructure environments
• Familiarity with IT/OT network segmentation
• Relevant vendor certification (e.g., PCNSE, NSE4/NSE7, CCSA/CCSE — per confirmed platform)
• Prior experience on an NOC (National Oil Company) or similar major operator contract
• Arabic language skills
• Willingness to commit to a long-term (5-year), single-site onsite assignment
• Based in Oman or able to relocate with reasonable notice
• Able to pass client site access/security clearance requirements
• Completion of HSE induction as required by site