We are looking for a dynamic and experienced SALES EXECUTIVE to join our team, specializing in Online Customer Support. The selected candidate will handle customer inquiries across social media platforms such as Facebook and Instagram, ensuring a seamless and professional interaction that reflects our brand values.
Position Overview:
As the Online Customer Support Salesman, your primary role will be to engage with customers on social media, respond to their queries, and guide them through their shopping experience. The role involves handling inquiries and engaging with customers on Facebook and Instagram.
Requirements:
• Minimum of 2-3 years of experience in customer support or sales
• Proficient in English (spoken and written)
• Strong communication skills
• Ability to manage multiple inquiries and provide effective solutions
• Manage customer inquiries and concerns on Facebook and Instagram in a timely and professional manner.
• Provide detailed information on products, services, pricing, and availability.
• Gather customer feedback to improve services and product offerings.
Social Media Proficiency:
• Experience in using Facebook and Instagram for sales purposes.
• Meticulous in responding to inquiries, following up with customers, and keeping records.
• Keep detailed records of customer interactions and transactions to ensure smooth operations and effective customer relationship management (CRM).
• Problem-solving: Ability to resolve customer complaints and provide solutions.
• Opportunity to work in a fast-growing company with a dynamic team.
• Exposure to a wide range of products and customer interactions.
If you meet the above qualifications and are passionate about customer support and online sales, we would love to hear from you.
- Work with a pleasant outlook and use appropriate communication channels to connect with existing clients.
- Present reports of potential prospects to the management for aiding critical business decisions.
- Focus on customer retention by lowering churn rate, amplifying sales through trending techniques, thereby adhering to the company's sales targets.
- Study existing and potential sales prospects through periodic maintenance of meticulously crafted reports and datasheets.
- Take charge of promotional and sales activities by brainstorming new product or service launches with appropriate team members.
- Leveraging different promotional modes like traditional marketing, social media, email marketing, etc., to advertise the company's products.
Skills
- In-depth knowledge to convert leads into a final customer, thereby contributing to the company revenue.
- Adept at communicating with the in-house team, clients, and management through formal documentation and discussions.
- Approaching new and existing customers by following optimum consumer service standards.
- Ability to prioritize targets as per the requirements set forth by the company.
- Proven command on improving conversion rate through modern communication channels and impressive presentations.
- Strong negotiation skills.