Minimum Requirements:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.


• Minimum of 5-7 years of experience in restaurant management, with at least 3 years in a multi-unit management role.


• Proven track record of managing operations, staff, and customer service across multiple locations.

Skills:

• Strong leadership and team management skills.


• Excellent communication and interpersonal abilities.


• Solid understanding of financial management and budgeting.


• Proficiency in restaurant management software and Microsoft Office Suite.


• Ability to work in a fast-paced environment and handle stressful situations.


• Strong problem-solving skills and attention to detail.

ROLES AND RESPONSIBILITIES:

A. Operational Management

• Oversee the daily operations of multiple restaurant locations to ensure consistency and efficiency.


• Develop and implement operational policies and procedures across all locations.


• Conduct regular visits to each restaurant to monitor performance, provide support, and ensure adherence to standards.


• Coordinate with individual restaurant managers to address operational issues and implement improvements.

Staff Management

• Recruit, train, and mentor restaurant managers and key staff.


• Develop staffing plans and ensure each location is adequately staffed.


• Conduct performance evaluations for restaurant managers and provide constructive feedback.


• Foster a positive, productive work environment across all locations and address any inter-branch conflicts or issues.

B. Customer Service

• Ensure high levels of customer satisfaction across all locations by maintaining service quality standards.


• Handle escalated customer complaints and feedback in a professional manner.


• Implement customer service policies and procedures and monitor customer feedback to identify areas for improvement.

C. Financial Management

• Manage the budget and financial performance of each restaurant location.


• Analyze financial reports, including sales, costs, and profitability for each site.


• Implement cost-control measures and strategies to maximize profitability.


• Oversee cash handling procedures and ensure financial accuracy and security across all locations.

D. Marketing and Promotion

• Suggest marketing strategies to attract and retain customers at all locations.


• Plan and oversee special events, promotions, and campaigns.


• Collaborate with marketing teams or external agencies for advertising and promotional activities.

E. Quality Control

• Ensure the highest standards of food quality and presentation across all locations.


• Monitor kitchen operations and ensure compliance with food safety and hygiene standards.


• Work with chefs and kitchen staff to update and improve menu offerings.


• Conduct regular inspections to ensure compliance with all standards and regulations.

F. Compliance and Safety

• Ensure all restaurant locations comply with local and international regulations.


• Conduct regular safety audits and implement necessary improvements.


• Maintain proper documentation and records for health inspections, permits, and licenses.


• Train staff on safety protocols and emergency procedures.

Job Type: Full-time

Experience:

• multiple Restaurants Management: 5 years (Required)

Application Deadline: 25/05/2024