We are seeking a diligent and detail-oriented Warranty & Compliance InCharge/Manager to join our team. The successful candidate will manage warranty processes, ensure compliance with manufacturer guidelines, and uphold regulatory standards within the passenger vehicle service department.
• Oversee and manage all aspects of the warranty claims process, ensuring accuracy and timeliness.
• Ensure compliance with manufacturer warranty guidelines and regulatory standards.
• Monitor and review warranty claim submissions, approving or rejecting claims based on established criteria.
• Develop and implement strategies to improve warranty claim processes and reduce claim rejection rates.
• Conduct regular audits of warranty claims to ensure compliance and identify areas for improvement.
• Provide training and support to service staff on warranty procedures and compliance requirements.
• Maintain up-to-date knowledge of regulatory changes and manufacturer updates related to warranties.
• Prepare and submit reports on warranty claim performance and compliance metrics to senior management.
• Handle escalated warranty issues and customer complaints, ensuring satisfactory resolutions.
• Collaborate with other departments to ensure seamless warranty and compliance processes.
• Bachelor’s degree in automotive technology, business administration, or a related field.
• Minimum of 5 years of experience in warranty management or a similar role within the automotive industry.
• In-depth knowledge of manufacturer warranty guidelines and regulatory standards.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and organizational skills.
• Effective communication and interpersonal skills.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Proficiency in using warranty management software and Microsoft Office Suite.