• Collaborating closely with service technicians and parts departments, you will be responsible for maintaining accurate records of all service transactions, including billing and invoicing, and ensuring timely communication with customers regarding service progress and costs.
• Working closely with service technicians and parts departments, you will be responsible for maintaining accurate service records, including billing and invoicing, and ensuring timely communication with customers regarding service progress and costs.
• Your core responsibility as an Automotive Aftersales Executive is to guarantee exceptional customer service and contentment in the aftermath of a sale. This encompasses managing customer queries, resolving issues, and offering technical guidance for vehicle-related problems.
• Your close collaboration with service technicians and parts departments will require you to meticulously keep service records up to date, manage billing and invoicing, and maintain timely communication with customers regarding service developments and expenditures.
• You will be at the forefront of coordinating and timetabling vehicle maintenance and repair services, ensuring the seamless operation of the service department, and upholding uncompromising quality criteria for all service operations.
• Your primary duty will entail the coordination and scheduling of vehicle maintenance and repair services, the oversight of the service department's smooth running, and the maintenance of stringent quality standards for all service tasks.

Skills

• Sales and Upselling: The ability to identify potential upsell opportunities for additional services or products, such as maintenance packages or accessories, is vital for increasing revenue and profitability in the aftersales department.
• Effective Communication: Effective communication is essential for building rapport with customers, explaining technical details clearly, and coordinating with the service department.
• Quick and Resourceful Problem Solver: Being quick and resourceful in solving problems is a valuable trait for an Automotive Aftersales Executive to possess.
• Upselling Expertise: Expertise in identifying upsell opportunities and maximizing sales potential is a key component of success as an Automotive Aftersales Executive.
• Communication Proficiency: Proficiency in communication is key to ensuring that customers are well-informed about their vehicle's needs and service progress.