JOB DESCRIPTION
Manage large amounts of inbound and outbound calls in a timely manner.
Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
Build sustainable relationships and engage customers by taking the extra mile
Meet personal/team qualitative and quantitative targets
Keep records of all conversations in our call center database in a comprehensible way
Accomplishes sales and organization mission by completing related results as needed
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Inform clients by explaining products answering questions providing information etc.
REQUIREMENTS
Previous experience in customer support.
Track records of over-achieving quota.
Strong verbal communication skill along with active listening.
Customer focus and adaptability to different personality types.
Ability to multi-task, set priorities and manage time effectively.
High school degree.
Salary: OMR 350/- - 400/- P.M
Industry: E-commerce. #jazp.com
Role: CALL CENTER REPRESENTATIVE
Location: Ruwi, Oman
Language Arabic, English, Oman