Core Duties and Responsibilities
- Payment Handling: Accept and process various payment methods, including cash, credit cards, debit cards, checks, Online, and digital wallets, while making accurate change.
- Customer Service: Greet customers warmly, answer basic product or pricing questions, handle complaints, and bag or wrap items upon request.
- Returns and Exchanges: Process product returns and exchanges according to store policy, verifying receipts and issuing refunds or store credits.
- Register Management: Count the cash drawer (float) at the beginning and end of each shift, reconcile cash and card totals against the POS sales report, and report discrepancies.
- Security and Fraud Prevention: Watch for counterfeit bills, suspicious transactions, or potential theft, and follow store security protocols.
- Station Maintenance: Keep the checkout area clean, organized, and stocked with receipt paper, bags, and nearby impulse items during downtime.
- Store Support: Assist with light inventory tasks, shelf stocking, pricing checks, or answering phone calls when the front end is slow.