Job Purpose To lead and develop the Human Capital framework at Muscat Stock Exchange by overseeing the implementation of all workforce planning, recruitment and selection, performance management, compensation and benefits, payroll administration, learning and development, talent management and succession planning, employee relations, internal communication, and employee experience functions. The role ensures the availability of the talent and capabilities required to achieve the Exchange s strategic objectives and business continuity. The position also aims to foster a positive, fair, inclusive, and engaging work environment; promote a culture of performance, accountability, and continuous learning; ensure the efficient and transparent implementation of Human Capital policies and procedures; and maintain compliance with the Omani Labour Law and all applicable regulations, legislation, and governance requirements.

 Duties and Responsibilities 1. Oversee all Human Capital operations related to workforce planning, recruitment and selection, performance management, compensation and benefits, payroll, learning and development, talent management and succession planning, employee relations, and internal communication. 2. Supervise the attraction and selection of qualified candidates based on organizational workforce requirements through structured and professional assessment and interview processes. 3. Oversee recruitment procedures, probationary periods, onboarding programs, training, and support for newly hired employees. 4. Supervise compensation and benefits programs and develop initiatives that enhance employee satisfaction and improve performance. 5. Oversee the performance management framework and key performance indicators (KPIs) for all organizational departments and Exchange employees. 6. Develop and implement succession planning programs for leadership and critical positions to ensure business continuity. 7. Identify, develop, and retain high-potential talent to build a high-performing workforce. 8. Utilize data analytics and workforce insights to support Human Capital decision-making and improve HR practices. 9. Ensure full compliance with Labour Law, Oman Investment Authority policies, and all applicable laws and regulations. 10. Promote a positive and inclusive work environment, ensuring fairness, equal opportunity, diversity, and inclusion. 11. Develop, maintain, and periodically update Human Capital policies in alignment with corporate values, legislation, and best practices. 12. Oversee payroll, rewards, and benefits administration and ensure timely processing. 13. Maintain payroll records, ensure the accuracy of statutory deductions, and manage deductions related to the Social Protection Fund. 14. Oversee employee records management and the implementation of internal communications, official circulars, and corporate announcements. 15. Supervise attendance management, leave administration, and working time records in accordance with approved policies. 16. Address employee inquiries and direct them to appropriate resources or departments. 17. Oversee internal communication initiatives and support organizational culture and employee engagement programs. 18. Conduct periodic performance evaluations and provide constructive feedback to employees. 19. Identify training and development needs and organize appropriate learning and development initiatives. 20. Address performance deficiencies and implement corrective actions when required. 21. Recognize outstanding performance and contribute to incentive and reward programs. 22. Conduct employee satisfaction surveys and listening sessions to monitor workplace climate and address feedback. 23. Promote a culture of open communication, employee engagement, mental well-being, and motivation. 24. Manage employee grievances, complaints, and workplace disputes through fair, confidential, and transparent processes. 25. Conduct internal investigations related to employee relations matters and behavioral misconduct. 26. Ensure disciplinary actions are implemented in accordance with approved policies and Labour Law requirements. 27. Maintain confidentiality and protect employee rights throughout grievance and disciplinary procedures. 28. Oversee employee travel services, including visa and residency-related processes when required. 29. Prepare the annual Human Capital Department budget and monitor its implementation in accordance with approved procedures. 30. Ensure continuous compliance with all legal and regulatory requirements related to Human Capital management. 31. Escalate Human Capital-related risks and incidents to the Risk and Compliance Department and recommend corrective actions. 32. Submit required reports and data to the Oman Investment Authority and regulatory authorities within established deadlines. 33. Respond to internal and external audit requirements and implement corrective actions arising from audit recommendations. 34. Develop and update departmental procedures and ensure alignment with the approved Delegation of Authority Matrix. 35. Support the procurement and management of Human Capital service providers and monitor related service contracts. 36. Collaborate with the Employee Affairs Committee on matters assigned to the committee. 37. Participate in the preparation and implementation of business continuity plans related to Human Capital functions. 38. Oversee the documentation and archiving of departmental meetings, correspondence, and official records. 39. Continuously improve and streamline Human Capital processes to enhance operational efficiency and employee experience. 40. Supervise and direct the work of all departments reporting to the Human Capital Directorate. 41. Perform any other duties assigned by senior management. 

Desired Candidate Profile

Required Educational Qualifications Bachelor's Degree in Human Resources Management, Business Administration, Public Administration, Industrial Psychology, Organizational Development, or related disciplines. Master's Degree in a relevant field is preferred.

Required Professional Experience Master's Degree: Minimum 8 years of relevant experience. Bachelor's Degree: Minimum 10 years of relevant experience.

Required Knowledge Knowledge of approved operational plans and departmental responsibilities. Knowledge of all laws, regulations, policies, procedures, and manuals related to the sector, Exchange, and department activities. Knowledge of all policies and procedures applicable to the Human Capital Directorate. Strong understanding of the department's primary and supporting functions. Familiarity with corporate and specialized systems utilized within the Exchange. Understanding of risks associated with Human Capital functions and operations.

Required Competencies Capabilities Translate Muscat Stock Exchange's strategy into integrated Human Capital plans, initiatives, and organizational capability-building programs. Manage the full employee lifecycle, including workforce planning, recruitment, performance management, talent management, learning and development, compensation and benefits, and employee relations. Analyze Human Capital data and metrics, identify gaps and risks, and make evidence-based professional decisions. Apply Labour Law, regulations, policies, Delegation of Authority requirements, risk management principles, audit requirements, and regulator expectations. Lead organizational transformation initiatives, process improvement programs, cultural development efforts, and employee experience, diversity, and inclusion strategies. Skills Leadership, workforce management, strategic planning, project management, prioritization, budgeting, and vendor management. Expertise in workforce planning, recruitment, performance management, succession planning, learning and development, compensation and benefits, and employee relations. Excellent communication, executive reporting, presentation, negotiation, influencing, coaching, and sensitive conversation management skills. Strong capabilities in policy and procedure management, risk management, investigations, grievance handling, conflict resolution, confidentiality, accuracy, and fairness.