On-site
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Mandarin Oriental Hotel Group

Job Details


About the job Server reports to the Food and Beverage Supervisor. As Server, you will be responsible for the following duties:

  • To ensure that the uniform provided is kept clean, presentable and in good condition, ensuring that personal appearance and hygiene standards are an example for the team and a demonstrate a professional image for our guests
  • To ensure that mise en place is completed shift to shift and during service in order to provide an efficient service.
  • To ensure a full knowledge of the menu and wine list in order to respond or amend guests requests to their full satisfaction.
  • To greets guests and establish rapport in order to ensure guest satisfaction.
  • To ensure that the restaurant is kept clean and in appropriate order at all times.
  • To assist and prepare all VIP amenities in order to deliver them in compliance with our Legendary Quality Standards
  • To ensure that all service steps are performed in order to reach guest satisfaction and to comply with our Legendary Quality Standards
  • To ensure all dishes are presented in compliance with hotel standards and food & beverage specifications.
  • To deliver service according to hotel standards and guest requirements in a friendly, courteous and efficient manner
  • To up-sell services and products to our guests always, enhancing service and generating increased revenue.
  • To perform any tasks relating to billing according to hotel service standards and cashiering policies
  • To report any guest comments or complaints to the manager on duty in In Room Dining allowing prompt corrective action
  • To perform clearing of tables and trays in the wash service area ensuring efficient rotation of silver, china and glassware and keeping breakage to a minimum
  • To perform duties relating to counting linen on a rota basis
  • To cooperate with colleagues and provide practical support.
  • To perform additional duties as related to the position or as prescribed by management.

Desired Candidate Profile

Server, we expect from you:

  • Previous experience as a Server in a luxury property is preferred.
  • Proficiency in English is essential; additional or Arabic language skills are a plus.
  • Ability to operate the software system to process orders efficiently.
  • Strong understanding of the outlet's concept and food and beverage offerings to effectively communicate with guests.


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