Job description

To produce an outstanding guest experience within the outlet concept by managing a service team in cooperation with the culinary team.

• All rules & regulations are strictly adhered within the hotel including hotel’s policy on fire and safety as well as hygiene regulations including HACCP.
• The sales are driven to the outlet’s full potential and that budget is adhered to.
• A High quality of product and service is maintained in the outlet.
• The outlet is developed in an entrepreneurial manner, looking for opportunities to generate more business at all times.
• Innovation and new ideas are fostered, collected and communicated to the Head of Department.
• The growth of internal talent within the outlet is successfully implemented.
• Support and implement new Talent Development initiatives.
• Identify internal and external talents* that match Kempinski’s DNA values.
• Support career development by training and assigning multi-tasking.
• Grow talent in order to present candidates in quarterly Talent Transfer Calls. 
• Give constant feedback to all employees of the outlet. 
• Conduct yearly performance appraisals and TTTT’s for all employee of the outlet (unless Head of Department is able to do it), providing feedback on their job performance.