Job Purpose:
Providing customers support through answering their inquires via various methods of contact.
Responsibilities:
- Provide customer support through answering inquiries via Voice calls, E-mails, and live Web Chat to ensure customer satisfaction with services.
- Facilitate sales process through connecting customers to client consultants to assist in purchases.
- Manage billing inquiries through use of various internal systems to meet client objectives.
- Document customer interactions using internal systems to assist them in future inquiries.
- Ensure customer contact is adhering to professional and business structure to maintain brand quality.
● Experience in sales or customer service positions is a plus● Basic Computer skills● Fluent in written and spoken English● Excellent communication and presentation skills