• Answer, screen, and forward incoming phone calls.
• Receive, sort, and distribute correspondences.
• Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, company brochures and magazines/ newspapers).

Skills

Job Responsibilities

• Greet and welcome guests as soon as they arrive at the organisation’s reception area.
• Direct visitors to the appropriate persons and offices they are visiting after doing due diligence.
• Answer, screen, and forward incoming phone calls.
• Receive, sort, and distribute correspondences.
• Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, company brochures and magazines/ newspapers).
• Provide basic and accurate information in-person and via phone/email.
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).
• Order front office supplies and keep inventory of stock.
• Update calendars and schedule meetings.
• Assist with travel and accommodation schedules and prepare vouchers where necessary.
• Keep updated records of office expenses and costs.
• Perform other clerical receptionist duties such as filing, photocopying, transcribing, and scanning.

Requirements

Education and Qualification Requirements

• Bachelor’s degree or its equivalent in a Social Sciences or related discipline.
• Minimum of three (3) years relevant work experience.

Skills and Competencies

• Proven work experience as a Receptionist, Front Office Representative, or similar role.