Overview of the role

Ensure overall customer satisfaction by providing an excellent service experience while optimising operational costs.

What you will do

Sales generation and target achievement

• Identify new and potential clients requiring air-conditioning unit AMCs for residential, commercial, and industrial properties.
• Proactively pursue new leads through cold calls, site visits, referrals, and digital inquiries.
• Convert expired or inactive clients into renewed AMC business through structured follow-up and negotiation.
• Consistently meet or exceed assigned monthly and quarterly AMC sales targets.

Strategic client management

• Develop and maintain strong professional relationships with key decision-makers and facility managers.
• Clearly explain AMC benefits, terms, and scope of work to secure customer buy-in and prevent future disputes.
• Handle escalations promptly and collaborate with the service team to ensure SLA compliance.

Payment collection and accountability

• Take complete ownership of AMC payment collections, from invoicing to closure.
• Follow up rigorously on overdue payments and ensure no payments age beyond the defined credit period.
• Work closely with the accounts team to resolve discrepancies and maintain accurate ledgers.

Daily reporting and CRM updates

• Submit structured daily reports covering:
• Number of client meetings and calls made.
• Leads generated and follow-up status.
• AMC quotations shared and orders secured.
• Collections made and outstanding issues.
• Maintain accurate, up-to-date records and proactively escalate client or operational delays to management.

Market intelligence and competitor awareness

• Continuously gather and report market data on competitor pricing, service gaps, and potential opportunities.
• Suggest improvements to AMC offerings based on customer feedback and industry trends.

Required skills to be successful

• Customer-focused approach with a commitment to quality.
• Effective communication and coordination skills.
• Problem-solving and analytical abilities.
• Ability to manage multiple priorities and meet deadlines.

What equips you for the role

• Eight to 10 years of experience in sales or client management, preferably in the consumer electronics and air-conditioning fields.
• Diploma or degree in a relevant field.
• Written and spoken English proficiency.
• Strong customer-handling skills.
• Valid Oman driving licence.
• Spoken Arabic proficiency.

About Al-Futtaim Retail

At Al-Futtaim Retail, we are part of a 90-year legacy built on ambition, progress, and long-term vision. As one of the region’s leading retail operators, we partner with some of the world’s most trusted brands, including IKEA, ACE, Marks & Spencer, and the Inditex Group, bringing global excellence to customers across MENA and Southeast Asia.

We don’t just operate stores; we shape retail experiences. From launching brands like Watsons and Kiabi in our regions for the first time to investing in digital innovation, AI capabilities, customer experience, and loyalty platforms, we are constantly redefining the future of retail.

With over 100 nationalities across more than 10 countries, our strength lies in our diverse and collaborative community. Here, you’re equipped to turn your ambition into action, build the career you want, and help us move retail forward.

Join us and be part of the heart of tomorrow.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.