The Shift Manager is responsible for leading, managing, and coordinating all container terminal operations during an assigned shift. This includes vessel operations, yard management, and gate activities, ensuring optimal utilization of equipment, labor, and terminal resources. The role safeguards compliance with operational plans, safety standards, and customer requirements, while driving efficiency and productivity across the terminal. The Shift Manager acts as the senior operational authority on duty, making real-time decisions to address issues, minimizing delays, and achieve performance targets.

KEY ACCOUNTABILITIES

Operational Leadership

• Manage and oversee all vessel, yard, and gate activities during the shift.
• Ensure smooth coordination between quay, yard, and gate operations to maintain uninterrupted cargo flow.
• Optimize allocation and deployment of labor, equipment, and resources.
• Monitor operational KPIs and take corrective actions to achieve performance targets.
• Ensure cargo is handled without damage and in compliance with customer requirements.

Planning & Coordination

• Implement daily/weekly operational plans in line with vessel schedules and customer commitments.
• Coordinate with planning teams, maintenance, and HSE to ensure readiness before each operation.
• Adjust operational priorities and resources in response to unforeseen issues or changing circumstances.
• Ensure accurate and timely communication of operational status to management and stakeholders.
• Provide detailed shift handover reports and highlight any variances or risks.

People & Team Management

• Lead, guide, and motivate Foremen, Supervisors, and operational staff during the shift.
• Ensure appropriate manpower deployment in line with operational demand.
• Conduct performance monitoring and provide coaching to improve team efficiency.
• Enforce discipline, attendance, and adherence to company policies within the shift team.

Safety and Security

• Ensure all operations are carried out in compliance with terminal safety, security, and environmental standards.
• Conduct pre-shift safety briefings and enforce use of PPE across all operations.
• Report, investigate, and follow up on incidents, accidents, and near misses.
• Ensure compliance with ISPS, port authority, and regulatory requirements.
• Promote a strong safety culture across the shift workforce.

Stakeholder & Customer Engagement

• Act as the primary point of contact for vessel masters, shipping line representatives, and port authorities during the shift.
• Address customers and stakeholder concerns promptly and professionally.
• Ensure customer service standards and contractual obligations are met.

Continuous Improvement

• Identify opportunities to improve operational processes, productivity, and resource utilization.
• Support the implementation of new technologies and systems.
• Contribute to cost control and efficiency improvement initiatives.

Key Performance Indicators

• Vessel turnaround time achieved versus target.
• Yard utilization and equipment productivity rates.
• Percentage of on-time completion of vessel, yard, and gate plans.
• Labor productivity (moves per gang hour).
• Zero cargo damage and minimal equipment breakdowns.
• Percentage adherence to HSE protocols (PPE usage, toolbox talks, compliance checks).
• Lost Time Injury (LTI) frequency rate.
• Number of safety/toolboxes talks conducted per shift.
• Accuracy and timeliness of operational and shift handover reports.
• Stakeholder/customer satisfaction rating.
• Number of escalated incidents, delays, or customer complaints.

QUALIFICATION, SKILLS AND EXPERIENCE

Qualification & Experience

• Bachelor s degree in Maritime Studies, Port Management, or related field.
• 8 years of experience in container terminal operations or similar logistics environment.
• Strong knowledge of container handling equipment (STS, RTG, reach stackers, etc.).
• Familiarity with Terminal Operating Systems (e.g., Navis N4) and MS Office tools.
• Proven leadership and team management skills in a fast-paced operational environment.
• Excellent problem-solving, communication, and decision-making abilities.
• Flexibility to work rotating shifts, including nights, weekends, and holidays.
• Familiarity with port safety and HSSE regulations.
• Ability to make quick operational decisions under pressure.
• Knowledge of port logistics, quay equipment operations (STS, RTG, reach stackers), and vessel handling procedures.
• Problem-solving mindset and attention to operational detail.

KEY INTERACTIONS

Internal Planning Department, Supervisor, Foreman, Terminal checker, Safety dept, Eng dept, Operators, Lashers, Operations Management.

External Vessel crew, Shipping Lines, Port Authority, Customs, ROP, Contractors, Customers, Third parties.

WORKING CONDITIONS

Work Environment: Primarily based within the terminal (quay, yard, and cargo storage areas), exposed to outdoor conditions including heat, humidity, and noise. Shift-based role, including nights, weekends, and public holidays, aligned with vessel and cargo operations. Regular walking across large operational areas, climbing vessel gangways and yard stacks, and standing for extended periods. Requires alertness in high-traffic environments with heavy equipment and moving cargo. Mandatory use of Personal Protective Equipment (PPE) such as helmet, safety shoes, high-visibility vest, gloves, and hearing protection. High-paced environment with tight deadlines linked to vessel turnaround and cargo delivery commitments. Mandatory use of Personal Protective Equipment (PPE).

Desired Candidate Profile

• Bachelor s degree in Maritime Studies, Port Management, or related field.
• 8 years of experience in container terminal operations or similar logistics environment.
• Strong knowledge of container handling equipment (STS, RTG, reach stackers, etc.).
• Familiarity with Terminal Operating Systems (e.g., Navis N4) and MS Office tools.
• Proven leadership and team management skills in a fast-paced operational environment.
• Excellent problem-solving, communication, and decision-making abilities.
• Flexibility to work rotating shifts, including nights, weekends, and holidays.
• Familiarity with port safety and HSSE regulations.
• Ability to make quick operational decisions under pressure.
• Knowledge of port logistics, quay equipment operations (STS, RTG, reach stackers), and vessel handling procedures.
• Problem-solving mindset and attention to operational detail.