Our client is one of the leading providers of Information and Communication Technology (ICT) to service providers currently looking for Automated Operations Engineer (1st Level Operations Telecommunication Managed Services) We are now looking for an Automated Operations Engineer within the Managed Services Ist-level Operations organization that will support the realization of solutions by providing specialized technical expertise on intelligent network systems. As an Automated Operations Engineer, you will be involved in crafting schema objects (facts, attributes, hierarchies, transformations) to develop application objects. You will also craft and create Bl reports and dashboards, write scripts and programs to automate manual work, and improve operations. This role involves maintaining, debugging, troubleshooting systems and software to ensure maximum efficiency.

Duties & Responsibilities:

• Be responsible for real-time monitoring alarms and performance information on a 24x7 basis
• Perform initial analysis to identify issues follow by restoration if possible (1st line of Support)
• Perform detection, classification, correlation, and accurate escalation of network incidents according to the agreed escalation matrix.
• Being able to work with a variety of tools
• Be able to perform Alarm Surveillance, Trouble T-icket Management, Change Management Support for 1st Level Service Restoration Activities.
• Be able to manage complaints from Customer Care.
• Be able to ensure Adherence to all Processes.
• Be responsible to escalate within the department / group as well as to service support units (ASP) / supplier partner functions so that service layer may be maintained at specified level.
• Be able to execute Front office activities and routines according to schedules defined by Shift Team Leaders/NOC Manager.
• Be able to send/receive/follow up with trouble reports sent to the delivery units/supplier/customer.
• Be responsible for Remote Service Corrective, Preventive Maintenance.

Desired Candidate Profile

• Degree in Electrical Engineering / Telecommunication Engineering / Computer Science / Computer Engineering or equivalent.
• Minimum 2-4 years of experience in Operation & Maintenance implementation, Fault management/ performance management
• Must have experience in working on UOC OSS tools
• Good Multi-Vendor System knowledge
• Proficient command of English is required
• Experience in Performance KPls & CEM KQls will be plus
• Hands-on experience in automation will be advantageous
• Monitoring of all alarms on RAN, Transmission, Core via NMS Nodes when required.

Professional/Technical Competencies:

• Proficient knowledge of Access, Core, and IP/Transport Networks
• Must be skilled in the network topology, its traffic handling capabilities and traffic characteristics.
• Efficient knowledge of network performance/configuration parameters and their interpretation and use is critical.
• Must be network service/performance focused
• Adept expertise in network operation processes and interfaces
• Advanced knowledge of operating network implementation/integration processes
• Experience in the field of Mobile Network O&M is essential
• Agility and the vigor to work optimally in a fast-paced environment
• The ability to direct a team and do optimum shift workload distribution