Job description

JOB PURPOSE: The job holder will be responsible for overseeing a team of Field Services Technicians and ensuring that all service requests are completed in a timely and efficient manner. You will be responsible for maintaining a high level of customer satisfaction by ensuring that all service requests are resolved to the customer's satisfaction.

KEY ACCOUNTABILITIES

Field Service Know-How/ Planning and Control of Site Work Activities/ Control of Tools and Equipments/ Asset Inventories:

• Oversee a team of Field Services Technicians and ensure that all service requests are completed in a timely and efficient manner.
• Schedule and assign work to Field Services Technicians, ensuring that the workload is distributed evenly.
• Monitor the progress of service requests and take appropriate action to ensure that they are resolved within the agreed-upon timeframe.
• Ensure that all Field Services Technicians are trained and equipped to provide excellent service to our customers.
• Maintain a high level of customer satisfaction by ensuring that all service requests are resolved to the customer's satisfaction.
• Keep accurate records of service requests, including the nature of the problem, the action taken, and the resolution.
• Provide regular reports to management on the performance of the Field Services team.
• Develop and implement strategies to improve the efficiency and effectiveness of the Field Services team.
• Ensure that all Field Services Technicians comply with all company policies and procedures, including safety and security policies.
• Manage and prioritize tasks for the field services team to ensure that all work is completed on time and within budget.
• Monitor the performance and documentation of all tests mentioned in the Inspection Test Plan at site.
• Filling FIR & NCR and problem solving at site including after sales inspections
• Build a strong and close working relationship with clients.
• Attend progress and coordination meetings to monitor all related project activities.
• Review method statement for site installation.
• Review theoretical training material i.e., presentation, animation, photos, and videos.
• Giving theoretical and practical training.
• Attending customer calls/emails for emergency work
• Conduct, evaluate and witness all testing activities related to the installed pipes.

HSE: Comply with relevant safety, quality and environmental control procedures and instructions

• Use personal protective equipment and safety gear when performing assigned tasks
• Keep operational areas clean and well organized to prevent incidents and accidents
• Report on unsafe acts, incidents or safety violations
• Develop a safety culture by ensuring all staff comply with HSE policies and procedures
• Participate in QHSE audits, incident reporting and review of QHSE performances as required

Skills

Required Qualifications:

• High school diploma or equivalent

Preferred Experience:

• 3-4 years of experience in a similar role.

Job-Specific Skills:

• Strong leadership skills with the ability to motivate and manage a team.

Core Competencies:

• Excellent communication skills, both verbal and written.
• Strong customer service skills.
• Ability to work under pressure and meet deadlines.
• Strong problem-solving skills.
• Excellent organizational skills.
• Willingness to travel frequently to customer sites.