Job Description Monitor and improve Rider Performance and Compliance. Lead Rider Recruitment for the allocated zones. Lead the team to complete Ad-hoc tasks and projects. Lead a Team of Rider Coordinators and/or Rider Captains. Document weekly updates on all logistics operations KPIs to line-manager along with actionable improvement items. Monitor, Control, and Optimize our internal Service Level KPIs on allocated zones and rider-level. Manage rider rooster with proper allocation of shifts/breaks/off-days etc. Supervises rider onboarding and training schedule with Rider Trainer and RiderSupervisor. Inventory management and usage compliance of Rider equipment. Oversee and decrease rider-level cancellations, and ensure an action plan has been developed and executed. Groom rider quality (behavior, appearance, professionalism, presentational etc). Setting up a performance improvement plan to improve performance of low performing riders. Reduce rider complaints originating from customers. Monitor riders performance on individual level and responsible for coaching/warning riders. Audits fleet appearance & rider behavior via on ground visits.

Desired Candidate Profile

Bachelor's Degree 2+ years of experience in food/grocery tech industry is highly preferred Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc Strong communication skills, both written and verbal. Influencer and negotiation with good public speaking and presentation skills People management skills: Experience in managing a bigger group of people