Ocean Operations Manager

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Who finds the right solutions at the right time? You do! Then we need to hear from you. Grab this unique opportunity to join the best Freight forward company. DHL Global Forwarding has an opening for a Ocean Operations Manager in Muscat, Oman.

Join us in connecting people and improving lives!

In this Ocean Operations Manager position

• Coordinate OFR Ops/CS plans and processes in line with business strategy and requirements, corporate guidelines and policies
• Coach and guide the team for execution of day-to-day tasks and activities and meet work schedules and targets at a department/ small unit with multiple teams
• Participate to develop, maintain and achieve ocean freight productivity targets
• Support to develop and execute plans for ocean freight products in areas such as perishables, pharmaceutical, aviation, etc.
• Identify opportunities to expand business with new clients and continuously improve in-house customer services
• Maintain close business relationship with existing clients and maintain a desired level of customer retention
• Stay informed on account performances, draft and provide monthly reports to management
• Maintain business relationships with customers through regular customer visits
• Participate in development of shipping tenders and ensure on-time submission on relevant documents
• Respond to pricing enquiries in an efficient and competitive manner, and timely and accurately update local tariff
• Execute all facets of inbound and outbound documentation for all services
• Provide input for processes and design systems to enhance service quality and alignment with company’s direction and long-term goals
• Highlight issues and opportunities, and execute better practices for OFR Ops/CS focusing on increasing effectiveness and efficiency

In area of OFR product:

• Create and/or confirm transport orders, perform and optimize bookings
• Prepare, control, and distribute all required Import/Export documents

Now, here is what we need from you!

• More than 2 years of experience
• Bachelors Degree

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than 30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision:      The Logistics Company for the World.

Our Mission:    Excellence. Simply Delivered.
Our Purpose:   Connecting People, improving lives.
Our Values:     Respect & Results
Our Goals:       Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer.