We are seeking a detail-oriented and observant Mystery Shopper to join our dynamic team in Sohar, Salala and Muscat Oman. As a Mystery Shopper, you will play a crucial role in evaluating the customer service and overall experience provided by various retail establishments. Your feedback will help businesses enhance their services and ensure they meet customer expectations. This position requires an individual with strong analytical skills, an eye for detail, and the ability to provide constructive feedback. You will be tasked with visiting assigned locations, assessing various aspects of the shopping experience, and compiling comprehensive reports based on your observations.

Responsibilities:

1. Conduct visits to assigned retail locations to evaluate customer service and overall shopping experience.
2. Observe and document the behavior of staff members and the quality of service provided during the shopping experience.
3. Assess the cleanliness, organization, and presentation of the store and its products.
4. Complete detailed reports that include your findings, observations, and suggestions for improvement.
5. Maintain confidentiality regarding your identity and the nature of your evaluations.
6. Provide feedback to the recruitment agency regarding your experiences and any areas for improvement.
7. Collaborate with the agency to refine evaluation criteria and processes based on industry standards.
8. Participate in training sessions to enhance your skills and knowledge of mystery shopping protocols.
9. Meet deadlines for report submissions and communicate effectively with the agency.
10. Stay updated on industry trends and customer service standards to provide informed evaluations.

Preferred Candidate:

1. Strong observational skills with the ability to notice details that others might overlook.
2. Excellent written communication skills for creating comprehensive and clear reports.
3. Ability to work independently and manage time effectively to meet deadlines.
4. Previous experience in customer service or retail is preferred but not mandatory.
5. Strong analytical skills to assess service quality and provide constructive feedback.
6. Professional demeanor and ability to maintain confidentiality.
7. Flexibility to work varied hours, including weekends and evenings, as required.
8. Proficient in using technology for reporting and communication purposes.
9. Strong interpersonal skills to interact with various stakeholders professionally.
10. Self-motivated and detail-oriented with a commitment to delivering high-quality evaluations.

Skills

• Attention to Detail: The ability to notice and document minute details during shopping experiences is crucial for providing accurate feedback.
• Analytical Skills: Strong analytical skills are needed to evaluate service quality and identify areas for improvement effectively.
• Written Communication: Proficiency in writing clear, concise, and comprehensive reports is essential for conveying observations and recommendations.
• Time Management: The ability to manage time efficiently to complete assignments and meet deadlines is vital in this role.
• Interpersonal Skills: Strong interpersonal skills are necessary to interact professionally with store staff and agency representatives.