Job Purpose:
The Sr. Officer - Branch Operations Control assesses and controls all branch operations activities, including account opening, teller transactions, deliverables, security items and keys, cash balancing, and reconciliations under the supervision of the line manager. He/ She plans and executes continuous branch visits, schedules, and performs checklist verifications across all business banking areas. The Sr. Officer - Branch Operations Control ensures operational consistency and mitigates discrepancies to minimize operational risk.
Key Accountabilities:
- Assesses all operational activities and functions within the branch, focusing on Business operations.
- Conducts periodic visits to branches to ensure compliance with operational standards.
- Ensures all account opening forms are complete, accurate, free from discrepancies, and the data is captured correctly.
- Verifies the accuracy of teller transactions and ensures daily reconciliations are completed on time.
- Ensures all deliverables within the branch do not exceed the agreed-upon destruction dates.
- Monitors and reconciles security items, branch keys, and duplicate keys, ensuring proper registration and security.
- Conducts monthly checks ensuring proper cash reconciliation procedures are followed.
- Investigates and reports any cash excesses or shortages promptly.
- Ensures daily cash reconciliations to maintain accurate financial records.
- Ensures consistent implementation of operational policies and procedures across all branches to maintain compliance and minimize risks under the supervision of the line manager.
- Monitors daily operation summary reports under the supervision of the line manager to identify potential fraud, discrepancies, or risks, including unusual accounting activities and teller settlement differences.
- Reports any operational discrepancies or errors to the relevant department for correction, ensuring timely resolution based on risk severity.
- Builds and enforces system and controls to minimize negligence, system errors, and operational risks.
- Serves as a Branch Operations Champion, aligning with Standard Operating Procedures.
- Provides biannual training to Branch Operations staff on new developments, procedures, and services.
- Assesses and ensures appropriate segregation of duties within branch operations to maintain efficiency and compliance under the supervision of the line manager.
- Monitors sufficient staffing levels to meet operational needs and business requirements and raises concerns with the line manager.
Qualifications and Experience:
- Bachelor’s degree in business management or a related degree.
- A relevant professional certification (such as: CBOP, Lean Six Sigma …etc.) is preferred.
- A Minimum of 4 years of relevant banking experience, including 2 years as a Teller in a branch, is preferred.
- A Proven track record of working closely with bank branches.
- Extensive hands-on experience in Banking branch operations
- Ability to communicate bilingually in English and Arabic
- Good usability of MS Office / MS 365 suite.
** Applications will be accepted until 04-Feb-2025 at 2:00 P.M
Submissions received after this date and time will not be considered **