• Maintain a cheerful attitude while answering all inbound calls and addressing customer or sales team needs
• Answer all customer calls and email inquiries promptly to resolve any complaint or issue while maintaining customer satisfaction
• Support sales staff by completing and processing orders and keeping senior staff informed of any issues with delivery
• Ensure the sales team is on track to meet month-end goals and share innovative lead-generating ideas
• Provide all necessary data to senior management upon request and coordinate meetings between departments
• Make travel arrangements for the sales team and the senior support staff when needed
• Establish active communication and engagement with all other departments to help out where necessary
• Collaborate effectively with the sales team by creating and issuing sales tracking documentation upon request

Skills

• Must be an Arabic speaker
• Must have excellent verbal and written communication skills with a clear and friendly speaking voice
• Experience in supporting senior-level management including making travel arrangements and scheduling weekly meetings
• Must have a valid driver's license and ability to maintain a clean driving record
• Working knowledge of Excel spreadsheets using v-lookup and pivot tables, including other data management software
• Demonstrated ability to assist sales teams with any additional work as needed with a can-do attitude
• Be strongly skilled in data entry, travel organization and customer service including basic math and reporting skills
• Attention to detail is necessary as well as being a people person with excellent customer service knowledge
• Must be willing to arrange your own travel and attend all sales strategy training conferences off-site