Job Title: Program Manager
Education and Experience: 10+ years of experience in Program management, relevant to CRM, Computer Science, or a related field.
Type of contract: One Year Extendable
Role & Responsibility:
- Should have at least 10+ years of experience in Program management, relevant to CRM
- implementation in financial services
- PMO lead to provide end-to-end governance of the program
- Develop the program plan in consultation with all relevant internal and external
- stakeholders
- Maintain an end-to-end view of the detailed program plan, including timelines and milestones
- Maintain an end-to-end view of the detailed program plan, including timelines and milestones
- Identify and mitigate potential risks throughout the program
- Maintain open and effective communication with all stakeholders including executives,
- department heads, project managers and project team members
- Ensure that the CRM implementation aligns with the bank's overall business objectives and strategy
- Manage stakeholder expectations and address concerns to ensure their satisfaction with the program
- Drive the PSC meetings for review of CRM implementation program
- Track the actual delivery and schedules of various projects running under the CRM
- implementation program and timely report variances if any. Alert the right level of
- management of potential overruns or schedule variances
- Proactively identify and report potential risks, inter-dependencies (within the CRM
- implementation program or any other project ongoing in the bank) or pre-requisites that
- could impact the program timeline or outcomes, develop and implement strategies to
- mitigate identified risks, ensuring minimal disruption
- Conduct Change Control Board as needed to review and approve changes. Ensure there are no scope creeps
- Develop clear change management guidelines from platform, process and people
- perspective. Drive the change management process with necessary controls defined