We're seeking an enthusiastic Sales & Account Manager to manage the commercial and operational relationship for Sabre Travel Solutions (Agency business) in Oman. The position requires a customer-centric thought process as well as advanced sales skills.
Responsibilities
- Under general supervision, responsible for interfacing with customers prior to and/or after sale
- Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner
- Pre-Sale: analysis of customer inquiries to determine appropriate product literature and pricing schedules; influencing production and shipping schedules; recommending price changes based on company/customer relationship; recognizing new business opportunities
- Post-Sale: resolving production scheduling, shipping, or invoicing problems; determining validity of warranty claims and scheduling repair resources; changing production and shipping schedules; and recognizing add-on business opportunities
- Provides account management, service, and consulting to existing, new and conversion clients, includes selling products/services/solutions to benefit the customer and increase productivity
- Establish and manage an effective business relationship with customers/associates via innovative strategies to maximize sales and/or bookings
- Product positioning to internal and external customers
- Recommends changes in policies and procedures to maximize revenue generation and manage account margin.
- Monitors campaign performance and provides the client with recommendations for optimization.
- Establishes positive relationship and results to solidify renewal opportunities.
- Any other duty assigned by the Area/Country Manager
Requirements
- Bachelor’s degree required
- Minimum 3 years related work experience preferred
- Good understanding of the travel distribution industry and/or IT
- Experience with GDS
- Experience in managing business relationships and driving growth with customers
- Experience creating presentations and conducting webinars
- Experience with presenting company story and products to a customer and measuring customer success
- Experience in up-selling products to customers and reaching sales goals
- Experience with negotiating contracts/pricing
- Strong time management, multi-tasking, and organizational skills
- Strong communication skills (written and verbal).
- Strong interpersonal skills, internal and external, and ability to communicate at all levels.
- Foreign language skills considered a plus (preferably Arabic)
- Other requirements might be requested if necessary