Bidfood ME is one of the leading foodservice companies in the UAE and Middle East, looking for a motivated and passionate Customer Experience Specialist for Oman. The primary function is to ensure the achievement of department sales and/or volume goals focusing on strengthening, growing and maintaining customer relationships, as well as developing new business opportunities through primarily telephonic customer contact and information sharing.

Key responsibilities:

• Ensure that Customers are given the opportunity to reorder products and add orders as per the minimum delivery amount.
• Receive customer calls for placing and upselling orders, answers any inquiries pertaining to the product, orders and deliveries.
• Call customers informing them on any promotions; liquidate near expiry products; and blocked accounts.
• Submit the daily report to the Supervisor.
• Acknowledge customer complaints to be coordinated to the quality assurance for action.
• Submits daily reports to the Manager.
• Generates sales leads to be sent to the sales department.
• Send out any communication letters to all customers through fax and emails.
• Processing of Picking Slips to be entered in the system.
• Physical stocks to be verified to be available in the system before placing the any orders.
• Check updates on customer accounts.
• Returned products to be properly entered and accounted for in the system.
• Support suppliers in any requests within their scope of authority.
• Support queries from Sales and Marketing Department.

Qualifications and Skills:

• At least 2years experience in customer service, customer experience, or a related field.
• Familiarity with Customer Relationship Management (CRM) software
• Strong verbal and written communication skills
• Understanding of best practices and strategies for enhancing customer experience and engagement.
• Ability to work effectively with other departments to ensure a seamless customer experience.