About Jumeirah
Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.
Its award winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.
As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.
Jumeirah Muscat Bay Resort lies 15 minutes south of the city centre and 40 minutes from Seeb International Airport. The overall development will include a 1,200 square meters Talise Spa, a diving centre, a wide range of sports and leisure facilities, a selection of restaurants, bars and cafes and a kids club. The resort will also include conference and banquet facilities to cater for Oman’s growing attraction as a destination for conferences, meetings and large-scale events. The resort forms part of a larger development that includes 300 high-end residential townhouses and villas, taking advantage of some of the most beautiful, unspoilt coastline in the Middle East.
About the role
An exciting role has arisen for a talented Guest Relations Executive to join the pre-opening and F&B (Food and Beverage) department at Jumeirah Muscat Bay Resort. The main purpose of this role is to ensure the smooth and efficient running of the Department by coordinating reservations and special events.
Your key responsibilities will include:
- To always embrace the Jumeirah Hallmarks
- To follow proper payroll and uniform procedures.
- To set up the host/hostess stand, review the reservation book and make recommendations as to the set up of the room.
- To open the restaurant for business at the prescribed time each shift.
- To inspect the cleanliness of each section of the dining room and make necessary improvements as well as check each table prior to opening to ensure its proper set.
- To pick up the daily menus and insert them properly in their covers.
- To inspect every menu and list to ensure their immaculate condition and appearance.
- To develop a complete working knowledge of the menus, menu ingredients and what is unavailable for the day.
- To assign seating taking into account service standards.
- To know the server stations, their daily assignments, their personal timing patterns and their maximum workload capacity.
- To maintain a station chart and cover count for the restaurant.
- To be fully capable of working with Restaurant Reservation System (Epicure)
- To ensure each guest receives the highest quality of service.
- To greet each guest promptly, courteously, graciously with eye contact, a smile and good posture.
- To handle guests without reservations or those waiting for others to join them.
- To handle lost and found items.
- To seat reservations promptly at a table pre-set for the number in the party.
- To check guest's coats or packages when necessary.
- To address guests by name whenever possible.
- To address guest dissatisfaction immediately and inform the manager of the action taken.
- To answer telephones according to Jumeirah standards and take reservations or provide information regarding the restaurant or any other hotel service.
- To anticipate the needs of guests while scanning the room constantly.
- To respond properly in any hotel emergency or safety situation.
- To perform other tasks or projects as assigned by hotel management.
- To identify potential problems and ask for assistance before breakdown occurs.
About You
In order to be considered for this role, you should have the below qualifications and experiences.
- Higher Secondary School Certificate
- Experience in similar positions in the Middle East
- Demonstrated experience working in a high volume, high pressure environment
About the Benefits
This position offers a highly competitive salary and package which includes; housing, flight tickets, medical and dental coverage, life and accident insurance, retail and leisure discounts, discounts on Jumeirah F&B Outlets and reduced hotel rates.