Business introduction 

Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

Job title 

Store Manager – Lebanon | MAF Retail | Kousba
 

Role summary
Store Manager is responsible for ensuring flawless execution of the assigned tasks within the store, as well as driving the retail operations to maximize sales, profitability, stock management. Responsible for delivering best in class customer experience (NPS) and business growth. Store Manager also drives people development by securing second line leaders to manage the retail operations, engage (OHI) and retain the workforce within the store.

Role profile

• Resource availability to serve the customers and to match the customer flow in the store
• Team engagement & retention (OHI)
• Meet, interact with customer to know their preferences to enhance their experience (NPS)
• Flawless execution of services (Marketing, Human capital, Digital etc.,) needs in the store
• Stock, Shrinkage and Waste management (Business cycle)
• Implement promotion on DAY ONE – no out of stock during promotion
• Omnichannel oriented mindset both on on-line and off-line (picking, handover, on time delivery)

Minimum Qualifications/education

• Bachelor’s Degree in Business Administration

Minimum experience

• 8+ years relevant experience in a similar role, 5+ years in a Retail Business

Skills

• Excellent interpersonal and communication skills
• Strong people and negotiation skills - capable to easily build relationships across all levels
• Leadership skills
• Strong and pragmatic problem solving coupled with analytical capabilities

What we offer

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.