YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS. YOUR TASKS:
- Identifying and meeting customer needs. Acts to establish a long term business partnership with internal and external customers.
- Develop proposals and sales plans that support increased sales from targeted prospects.
- Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner.
- Manage the days tasks and duties effectively whilst ensuring that relevant KPI targets are met.
- Make decisions within the scope of the position i.e. appropriate allocation of prospect to Business Channels.
- Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style to the needs of others.
YOUR PROFILE:
- Excellent verbal communication skills and interpersonal style.
- Excellent personal presentation, grooming and hygiene.
- Excellent organizational skills, including ability to prioritize workload.
- Proven ability to work under pressure in a fast paced, time sensitive environment.
- Good understanding of DHL Network.
- Passion to provide excellent Customer Service.
- Right first time philosophy.
- Excellent knowledge of both Microsoft Word and in particular Excel and Access.
We look forward to receiving your application!