What you will do:-

Description of Accountability:

Managing AMC service to the customers.

Timely Providing Periodic Service to Customer.

Ensures the assets are regularly maintained, reducing the risk of unexpected breakdowns or downtime

Co-ordinate with Customer, Technicians, and other team members for attending and resolving the complaints within prescribe timeframe.

Update the progress of work to customer and other relevant parties.

Business Development

Ensuring 95% of customers to be retain.

Generating New AMC Business

Generating Revamp Business

Probability

Payment Collection as per TOP (Mostly 100% Adv.)

Maintaining the GM %

Managing Teams for optimum utilization.

Quality prospective:

Ensure the Maintain Service highest quality level and zero repetition.

Raising and discussing Epidemic Failures with OEM and Line Managers

Monitoring the performance of team members and encourage them to do                                                                                 better and to take bigger responsibilities. By guiding them or suggesting

Spare Parts related:

Spare Parts Planning & forecast.

Raising PARTS request and ensuring to get issue to team with in time.

Keep a track for Pending Parts and reviewing with Parts team for arranging them.

Ensuring returns of defective parts to Store within 3 days of repair carried out.

Keeping track of the same and review once a week with team. Escalate pending Parts more than 7 days to Superiors.

Reporting:

Reviewing of pending calls. Submit weekly report to LM.

Discuss and share the individual performance weekly within the Team and provide support to enhance the performance.

Providing Billing / Booking / Collection Plan

Skills

Required Skills to be successful:

• Business acumen & market understanding
• Problem Solving
• Analytical Skill
• People management
• Customer handling capability
• Strong customer focus.
• Individual Accountability
• Continuous Improvement
• Personal Leadership
• Teamwork

What equips you for the role:

• Diploma /Graduation in Mechanical Engineering in relevant field
• 5-8 years of experience in trouble shooting in VRF and another air-conditioning field.
• Thorough knowledge of VRF and DX system Air-conditioning system.
• Knowledge on Operating and troubleshooting of VRF and DX system Air-conditioning system
• Knowledge of English written and spoken.
• Having good customer handling skills
• Should have valid Oman Driving License.