Job description

General Responsibility

• Communicate in a friendly, tactful and professional manner with guests and colleagues.

  
  

• Provide information regarding the hotel’s facilities & services.

  
  

• Be informed and keep your supervisor informed of all matters that may affect your work, the hotel’s service or reputation.

  
  

• Always present a clean and tidy appearance in accordance with the hotel’s grooming standards.

  
  

• Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs.

  
  

• Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues.

  
  

• Care about your environment and make sure it is tidy and well maintained.

  
  

• Be reliable and ensure you are at work on time.

  
  

• Know your role in case of emergency such as bomb threat, flood, fire etc.

  
  

• Understand the Employee Handbook and comply with the standards it outlines.

  
  

• Carry out all professionally reasonable instruction given by your supervisor.

  
  

• Report all incidents, accidents and guest complaints in briefings

  
  

Technical Expertise

Rooms

• Know and strictly follow established procedures for the cleaning and set-up of guest rooms

  
  

• Set-up the work trolley / caddy baskets / Tricycle/ buggy etc.. according to the standards

  
  

• Carry out the following procedures according to established standards

  
  

• Key Procedures

  
  

-DND (Do Not Disturb)

-Baby Sitting

-Room Discrepancy

-Lost & Found

-Elsafe (Room Safety Box)

-Loan Item

-Lost & Breakage

-Shoe Shine

-Coffee & Tea Facilities

-Mini Bar

-Guest Laundry Pick-up

-AC set up

Linen, Wardrobe & Taylor

• Know and follow procedures for Uniform/Linen exchange

  
  

• Methodically organize Uniform and Linen storage

  
  

• Be involved in the Uniform and Linen Inventory

  
  

• Deliver guest room linen to the pantry

  
  

• Mend and maintain the employees' uniforms in good order.

  
  

• Ensure any damage that may occur to any linen or uniform is followed up quickly

  
  

• Ensure that the sewing machines and other equipment are in a good working condition, and to report to the Supervisor for any repair requirements.

  
  

Public Area

• Know and strictly follow all established cleaning procedures for:

  
  

-Polishing