Job description

Role Objective:

The Airport Services Supervisor oversees and coordinates the activities of Airport Services agents and appointed Ground Handler to ensure consistent delivery of high-quality service to Salamair passengers in respect of check-in, boarding, special services, ramp operations and baggage services. Ensuring the consistent application of the company’s commercial and safety standards and procedures, the ASVR provides support, leadership and coaching to the front-line staff engaged in ensuring the smooth and efficient processing of all passengers.

Duties and Responsibilities:

• Organize allocation of agents to check-in, Departures/Transfer, Ramp or Arrivals on a rotating basis and provide briefings on a shift by shift basis;
  
• Set up check-in area and ensure correct allocation of desks, manpower and other resources, monitoring activities of OV and Ground Handling Agents (GHA);
  
• Monitor passenger flow and queue times providing assistance and adjusting desk allocation as required, including liaison with immigration, Security and authority’s terminal management;
  
• Ensure proper enforcement of flight opening/closure times, baggage policies, Credit Checks and documentation requirements;
  
• Provide assistance and information to passengers and stakeholders as necessary;
  
• Liaise with OCC and GHA and organize staff to ensure timely commencement and close out of boarding process;
  
• Assist passenger progress through security, immigration and transfer areas and assist with baggage and flight connections;
  
• Ensure safe passenger embarkation and disembarkation processes and monitor turn-round handling and baggage handling activities within company/regulatory safety and security guidelines;
  
• Assist passenger arrivals and baggage reclaim process and offer any assistance as necessary;
  
• Liaise with all stakeholders and assist passengers in case of delays or disruption;
  
• Monitor, investigate and report any irregularities and identify & implement solutions;
  
• Coach and mentor junior staff appropriately – leading by example.
  
• Responsible for identifying safety risks to support safety objectives and maintaining security standards in accordance with the guidelines outlined in current version of AOSP Chapter 3.4 and 14.13.
  
• Any other duties that may be assigned by the line manager.
  

• The Airport Services Supervisor should have the good knowledge of aviation related of Ground Services functions and Operations.
  
• Educational Qualifications & Experience – A Diploma/Graduate in any discipline from any recognized University or minimum 03 years’ experience in Ground Services related functions.
  
• Established team player and team builder with proficiency in written, verbal communication skill with basic computer knowledge.