Job description

JOB TITLE
Team Leader - Bakery | MAF Retail | Hypermarket Oman
ROLE SUMMARY
Team Leader - Bakery is responsible for implementing quality, range and freshness standards to facilitate an exceptional customer experience in order to achieve set sales targets. The Team Leader is a key motivator ensuring all team members are working optimally, and that any problems are addressed immediately so that they do not impact customer service. Coaching and development is a critical responsibility to deliver an exceptional customer service within assigned section.
ROLE PROFILE

• Oversee and implement the commercial policy agreed for the store pricing.
• Oversee the products assortment in the section.
• Negotiate internal promotions with suppliers to enforce the image of discount inside the section.
• Monitor the NPS in the section and work on improving areas that need development.
• Ensure proper stock management (preparing stock reports, stock value, control out of stock, stock replenishment orders and merchandise deliveries).
• Oversee and implement initiatives to ensure lowest waste and shrinkage ratio and control waste items report.
• Ensure the team is delivering excellent customer service when answering questions and promoting sales.
• Provide training and feedback to direct reports.

REQUIREMENTS

• Diploma in Commerce or Finance.
• 3+ years in Retail operations role.
• Pleasant and warm disposition with a customer service orientation.
• Clear communicator.
• People orientated and able to build team spirit and motivation.
• Detail orientated and action oriented.

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.