Job Purpose:

The Manager - Remedial minimizes financial losses by proactively overseeing overdue and defaulted accounts. He/ She develops and executes effective remedial strategies, negotiates viable payment solutions, and collaborates closely with collection function and legal affairs department to ensure comprehensive delinquency management. The Manager - Remedial aligns recovery efforts with the bank’s financial goals, enhancing debt recovery efficiency and safeguarding the institution’s financial health.

Key Accountabilities:

• Leads, mentors, and manages the Remedial team to align with remedial goals, fostering a results-oriented environment and providing guidance, training, and support to enhance team performance and morale.
• Executes the robust remedial strategies aimed at maximizing debt recovery while preserving customer relationships and supporting a positive client experience.
• Continuously evaluates the performance of the Remedial function, identifies opportunities for improvement, and implements changes to boost operational efficiency and effectiveness.
• Ensures all remedial activities comply strictly with banking regulations, industry standards, and legal requirements, safeguarding the bank from regulatory risks.
• Monitors customer accounts and financial records proactively to identify irregularities and high-risk accounts, assessing and mitigating risks associated with non-performing loans.
• Negotiates complex payment plans, restructures, and settlements personally with clients in financial difficulty, balancing recovery objectives with client goodwill.
• Oversees the maintenance of accurate, up-to-date records of all customer interactions and financial transactions, ensuring data integrity and transparency.
• Generates comprehensive reports on delinquency rates, recovery metrics, and remedial performance, providing actionable insights and recommendations to the Head of department.
• Resolves disputes with a focus on achieving both customer and Bank’s satisfaction, reducing potential escalation or legal action.
• Educates Remedial staff on related compliance, financial responsibility, and customer-centered approaches, fostering a knowledgeable and compliant team.
• Collaborate effectively with control function departments, Operations and Business, ensuring a unified approach to handling complex cases.
• Recommends the Remedial Department's budget and resources to the Head of Department, aligning expenditures with functional objectives to maintain operational efficiency.

Qualifications and Experience:

• University or College diploma in finance, accounting, or a related field.
• A professional certificate in Remedial and Collection (e.g., CCCP, CCS, CPDC) is desired.
• Minimum of 6 years of experience in Remedial and Collection in a bank.
• Proven leadership experience in a remedial role within the banking or financial sector.
• Strong knowledge of local banking regulations, financial compliance, and remedial strategies is preferred.

** Applications will be accepted until 24-Nov-2024

Submissions received after this date will not be considered **