A Customer Service Representative with experience in accounting is responsible for providing exceptional customer service while also handling accounting-related tasks. This role requires strong communication skills, attention to detail, and a solid understanding of accounting principles. The ideal candidate should be able to handle customer inquiries, resolve issues, and accurately manage financial transactions. They should also have the ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
Responsibilities:
- Follow contract deadlines,specs, and collections
- Responding to customer inquiries and providing information about products or services
- Assisting customers with account-related issues, such as billing discrepancies or payment inquiries
- Processing financial transactions, including payments, refunds, and adjustments
- Reconciling customer accounts and investigating discrepancies
- Providing accurate and up-to-date financial information to customers
- Collaborating with the accounting team to ensure accurate and timely financial data
- Addressing customer concerns and resolving issues in a professional and timely manner
- Adhering to company policies, guidelines, and accounting principles
Preferred Candidate:
- Prior experience in customer service, preferably in an accounting or finance-related role
- Strong communication and interpersonal skills
- Attention to detail and high level of accuracy
- Understanding of basic accounting principles and financial concepts
- Proficiency in using accounting software and Microsoft Office
- Ability to multitask and prioritize tasks effectively
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Excellent time management and organizational skills
- Customer-oriented mindset and a commitment to providing exceptional service
Skills
- Effective communication
- Attention to detail
- Accounting principles
- Problem-solving
- Time management