Job Brief:

Support business activities by converting business requirements into detailed technical specifications and aligning them with the customer journey to ensure the best customer experience.

Key Responsibilities:

• Translate the business requirements embedded within the business offer descriptor document into technical specifications and highlight all necessary business rules to finalize the customer journey for any new product or service.
• Define and execute the required UAT scenarios for any new product or service to ensure that all business requirements are successfully implemented according to product development specifications.
•  Follow up with different project stakeholders’ (engineering, billing, accounting, product managers, DevOps…etc.) teams to deliver all requested business projects within the agreed time frame.
• Investigate any mass issues occurring in our packages or services, identify root causes in coordination with the technical team, find the appropriate solutions, and follow up on their implementation.
• Analyze the current end-to-end customer journey across different lifecycle stages to identify gaps and define the actions required to enhance the overall customer experience.
• Develop new products and services using the Scrum framework.