- Communicate and coordinate with all AMC internal departments and clients to facilitate finalizing clients’ demands and manage day-to-day requests in the agreed SLA (service level agreement) for each to handle any obstacles facing the clients and achieve the maximum client satisfaction.
- Work on clients’ requests related to production team such as Addition and cancellation request, Reprint medical cards, Suspension and activations of members, Confirm cards delivery to the client, Requesting booklets for full network and discount card.
- Support the client by handling any approval department issues as requesting approval, Cover letter, Exception, Approval fast tracking, SMO, Rejection reason.
- Participate in the renewal process by coordinating between the client and the concerned teams.
Proven work experience as an Account Coordinator, Sales Coordinator or similar roleExcellent computer skills (MS Office in particular)Hands-on experience with CRM softwareExperience with marketing/advertising campaignsOrganizational and time-management skillsStrong communication skills with a problem-solving attitudeBSc in Business Administration, Marketing or relevant fieldMales are preferable.