Role Description

• Inbound and outbound phone calls, WhatsApp messages promptly using standard scripts that responds to different inquires.
• Regularly monitors CRM and ensures regular updates are being made.
• Reviews and approves financial offers and prepares contract documents for review by General Manager prior to negotiation with clients.
• Takes a solutions and consultative selling approach to ensure clients’ needs are accurately met
• Communicates with Marketing campaigns to drive revenue and increase product growth.
• Explains payment cycle procedures to customers to avoid any ambiguities.
• Processes work order information and handles Jobs' schedules in coordination with the Operations Manager & fleet Manager depending on workers availability.
• Handles customer complaints, provides logical solutions and attempt to resolve the complaint.
• Submits monthly and quarterly Reports to align Management with target achievement and deviations if any.
• Responsible for all client’s relation, existing and new, and reaching highest level of customer satisfaction
• Provide Management and Marketing with all Reports required, sales, and marketing reports
• Make sure sales revenue is achieved and reporting any issue on the spot